Shipment Resolution
Report a Shipment Issue
Submit your tracking number and details. Our operational dispatch team will intervene directly.
Urgent Support Notice
For immediate delivery interventions (e.g. courier is currently on the way and you need an immediate address change), you may also call our dispatch line directly.
Direct Support Phone:
+966 11 000 0000
Sunday – Thursday: 8:00 AM – 6:00 PM (AST)
Standard Resolution SLA
- Address update: Dispatched to driver within 30 minutes
- Reschedule requests: Updated in real time
- Damaged package investigation: Resolution within 24 hours